Project Management

Integration description

Through integration, the following user data from ServiceNow is synchronized with Admina:

  • Usernames

  • Email addresses

  • Employee or external account status

  • ServiceNow permissions (roles)

  • Status

Additionally, an alert function will be triggered if there is an account of a retired employee on Rollbar.

Product description

ServiceNow is a comprehensive platform designed to drive digital transformation and enhance efficiency for organizations. Below, we'll discuss its key features, pricing plans, and common use cases.

【Features and Details】
ServiceNow offers various modules and features to support different aspects of organizations:

  • IT Service Management (ITSM): ServiceNow's ITSM covers trouble ticket management, service request processing, change management, problem management, and more, streamlining IT service operations and improving service quality.

  • IT Operations Management (ITOM): ITOM allows real-time monitoring of cloud resources and on-premises infrastructure, alerting, and troubleshooting, enhancing service availability and reducing downtime.

  • IT Business Management (ITBM): ITBM supports project planning, budget management, resource allocation, and portfolio management, improving project success rates and cost-efficiency.

  • Application Development: ServiceNow offers low-code/no-code application development, expediting the development and deployment of new applications, as well as simplifying business process automation and customization.

  • Security Operations (SecOps): SecOps strengthens the detection and response to security incidents, protecting organizations from cybersecurity threats.

  • Customer Service Management: Enhance customer support and improve engagement with customer service management capabilities.

【Pricing Plans】
ServiceNow provides different plans tailored to organizational needs:

  • Essential: Offers basic ITSM and ITOM features, suitable for smaller organizations.

  • Professional: Ideal for mid-sized businesses, this plan includes advanced monitoring and automation features in addition to ITSM and ITOM.

  • Enterprise: The most comprehensive plan, catering to large enterprises, includes features like APM, automation, and service management.

Pricing plans are flexible and can be customized to match specific requirements and budgets.

【Common Use Cases】
ServiceNow is widely used across industries for various use cases:

  • IT Service Management: Use ServiceNow to efficiently manage and automate IT service processes, including incident resolution, service request fulfillment, change tracking, and problem resolution. For example, streamline helpdesk requests from employees and track changes related to new service releases.

  • IT Operations Management: Utilize ITOM features to monitor cloud resources and on-premises infrastructure, detect issues, and configure alert notifications. This helps minimize downtime and ensures business continuity.

  • IT Business Management: Leverage ITBM tools for project planning, budgeting, resource allocation, and portfolio management. Visualize the organization's entire project portfolio, minimizing risks and ensuring project success.

ServiceNow is not limited to these common use cases; it's a versatile tool that can address various other needs. It's used across a wide range of industries to lead digital transformation efforts.