Integration description

Through integration, the following user data from PagerDuty is synchronized with Admina:

  • Usernames

  • Email addresses

  • Employee or external account status

  • PagerDuty permissions (roles)

  • Status

Additionally, an alert function will be triggered if there is an account of a retired employee on PagerDuty.

You can create or delete an account for the PagerDuty.

  • Delete account

Product description

PagerDuty is a comprehensive platform designed to revolutionize incident response and resolution for modern businesses. With a diverse set of features, PagerDuty empowers organizations to effectively manage and mitigate incidents across their IT infrastructure, ensuring seamless operations and exceptional user experiences.

【Features and Details】
PagerDuty offers an extensive range of features that cover all aspects of incident management. Incident Alerting and Notification enable real-time alerts to be delivered to the right on-call personnel, ensuring swift responses and efficient resolutions. The platform integrates seamlessly with various monitoring and ticketing tools, automating incident creation and routing. With Incident Escalation and Collaboration, PagerDuty ensures that incidents are escalated to the right team members if not resolved promptly. Teams can collaborate within the platform, sharing updates, notes, and information for better incident tracking and management. Automated on-call schedules and rotations guarantee that the right team members are available to respond around the clock.

【Pricing Plans】
PagerDuty offers flexible pricing plans tailored to organizations of all sizes. The Starter plan is ideal for small teams and includes basic incident management capabilities. The Team plan adds advanced features like automation and integration, suitable for growing businesses. The Business and Enterprise plans offer comprehensive capabilities, including analytics and reporting, perfect for large enterprises with complex incident response needs.

【Common Use Cases】
PagerDuty is widely used across industries to manage incidents and ensure operational excellence. IT Operations teams use PagerDuty to monitor and respond to IT outages and service disruptions, minimizing downtime and service disruptions. DevOps teams utilize the platform to automate the incident response process, integrating with their existing toolset. Customer Support teams leverage PagerDuty to address customer-facing issues promptly, ensuring high customer satisfaction.