Project Management

Integration description

Through integration, the following user data from HaloPSA is synced to Admina:

  • Usernames

  • Email addresses

  • Employee or external accounts

  • HaloPSA permissions (roles)

  • Status

Additionally, an alert function is triggered if there is an account of a retired employee on HaloPSA.

Product description

HaloPSA is a comprehensive professional service automation platform that offers a wide range of features to streamline and optimize service management processes. From ticketing and customer support to project management and billing, HaloPSA provides an all-in-one solution for businesses to deliver exceptional service and drive operational efficiency.

【Features and Details】
HaloPSA offers a comprehensive set of features designed to enhance service delivery and management. Its ticketing system allows businesses to efficiently handle customer inquiries, incidents, and service requests. With customizable ticket workflows, automated routing, and SLA management, teams can ensure timely resolution and provide excellent customer support.

The platform includes a robust knowledge base where businesses can store and share relevant articles, guides, and documentation. This empowers both customers and service teams to access self-help resources, reducing support ticket volumes and improving overall efficiency.

HaloPSA's project management capabilities enable teams to plan, track, and collaborate on projects effectively. With features such as task management, Gantt charts, and resource allocation, businesses can streamline project workflows, monitor progress, and ensure timely delivery.

The platform also offers robust reporting and analytics features, allowing businesses to gain insights into service performance, customer satisfaction, and team productivity. Customizable dashboards and real-time metrics provide visibility into key performance indicators, enabling data-driven decision-making.

【Pricing Plans】
HaloPSA provides flexible pricing plans to accommodate businesses of all sizes. It offers a range of subscription options, including a free plan with basic features for small teams and startups. For organizations with more extensive requirements, HaloPSA offers paid plans with additional features, advanced support, and scalability options. The pricing is transparent and based on the number of users, allowing businesses to choose the plan that best fits their needs and budget.

【Common Use Cases:】
HaloPSA is widely used by service providers across various industries, including IT services, managed services, and consulting firms. It serves as a central platform for managing customer interactions, tracking service requests, and ensuring efficient service delivery. Businesses use HaloPSA to streamline their service operations, improve customer satisfaction, and drive profitability.

The platform supports various use cases, including IT service management, help desk and ticketing, customer support, project management, and contract management. With its intuitive interface and robust features, HaloPSA empowers businesses to deliver exceptional service, increase productivity, and achieve operational excellence.