Integration description

Through integration, the following user data from Freshdesk is synchronized with Money Forward Admina:

  • Usernames

  • Email addresses

  • Employee or external account status

  • Freshdesk permissions (roles)

Additionally, an alert function will be triggered if there is an account of a retired employee on Freshdesk.

Product description

Freshdesk is a leading customer support software that helps businesses deliver exceptional customer service. With its robust set of features and seamless integrations, Freshdesk empowers support teams to streamline their operations, resolve customer issues efficiently, and enhance customer satisfaction.

【Features and Details】
Freshdesk offers a comprehensive range of features to optimize customer support processes. Its ticketing system allows support agents to efficiently manage and track customer inquiries, ensuring prompt and personalized responses. Freshdesk also provides a centralized inbox that consolidates customer interactions from various channels, such as email, phone calls, social media, and live chat, enabling agents to have a complete view of customer conversations.

To improve agent productivity, Freshdesk offers automation tools, such as ticket assignment, routing, and escalation rules. Agents can create customized workflows to automate repetitive tasks and prioritize tickets based on urgency or specific criteria. Moreover, the knowledge base feature enables the creation and management of self-service portals, empowering customers to find answers to common queries independently.

Freshdesk's collaboration tools facilitate effective teamwork among support agents. Agents can collaborate internally by sharing notes, assigning tasks, and seeking assistance from team members. The platform also allows for collaboration with other departments, such as sales or product teams, to resolve complex customer issues promptly.

With a strong focus on customer satisfaction, Freshdesk provides customer satisfaction surveys, feedback management, and performance analytics. Support teams can measure customer happiness levels, identify areas for improvement, and track agent performance to deliver exceptional customer experiences consistently.

【Pricing Plans】
Freshdesk offers flexible pricing plans tailored to different business needs. The plans provide varying levels of functionality, scalability, and customization options. Businesses can choose from different tiers based on their requirements and budget, ensuring they have access to the features that best align with their support goals.

【Common Use Cases】
Freshdesk is suitable for businesses across various industries and can be applied to different use cases. It is commonly used for customer support and helpdesk management, ticketing systems, and IT service management. Freshdesk also caters to specific industry needs, such as eCommerce, education, healthcare, and more, offering industry-specific features and integrations.