Customer Support

Integration description

Through integration, the following data of users existing in Freshchat will be synchronized with Admina:

  • Usernames

  • Email addresses

  • Employee or external accounts

  • Freshchat permissions (roles)

  • Status

Additionally, an alert function will be triggered if there is an account of a retired employee on Freshchat.

Product description

Freshchat is a cloud-based live chat software that enhances real-time communication with customers. It offers comprehensive features to enable effective communication for customer support, sales, and marketing.

【Features and Details】
Freshchat features include customizable chat widgets, omnichannel support, AI bot integration, messaging campaigns, and team collaboration. The chat widget can be easily embedded on websites, enabling real-time conversations with customers. Omnichannel support integrates multiple channels such as chat, email, and social media to centralize communication with customers. AI bots are used for automated replies and basic support, facilitating efficient customer interactions. Messaging campaigns allow personalized messages to be sent based on sales and marketing objectives. Team collaboration features assist multiple team members in participating in chats and ensuring smooth customer support.

【Pricing Plans】
Freshchat offers flexible pricing plans to accommodate various scales and needs. Starting with a basic plan, additional features and user counts can be selected as required. Some plans provide specific functionalities and extensions, while an enterprise plan is available for businesses. Detailed pricing information and plan comparisons can be found on the Freshchat official website.

【Common Use Cases】
Freshchat is widely used by businesses to enhance real-time communication with customers. It is utilized in customer support to respond quickly and effectively to customer inquiries. Sales teams use it to engage in conversations with potential customers, providing instant responses and tailored information. In marketing activities, personalized messages can be sent to improve customer engagement and conversion rates.

Freshchat prioritizes ease of use and customization, supporting team efficiency and customer satisfaction. Real-time data analytics and reporting features are also provided, assisting in improving customer support and evaluating performance.